Real-estate enquiry follow-up
Old enquiries still have potential.
Awoken helps Indian real-estate businesses re-connect with inactive property enquiries, with client-approved messages, controlled manual follow-up and a clear handoff to your sales team.
Built for brokers, channel partners and developer sales teams.
One example enquiry, step by step
One enquiry, a second chance
Illustrative example
Your salesperson gets the enquiry and what they said the same day. The conversation from here is theirs.
The problem
Valuable enquiries often go quiet.
Property enquiries slip through the cracks: unanswered calls, a salesperson who moved on, a busy pipeline. Some of those people bought elsewhere. Some were never serious. Some are still interested.
How the pilot finds out whichPortal leads
High volume, followed up once or twice
CRM or spreadsheet
Hard to track, harder to revisit
Missed calls
No answer, and no next step set
Stale statuses
“Call back later” that nobody does
Not every old enquiry is a fit, but some are still open.
The pilot exists to find out how many, in your own data, before anyone promises a number.
Our solution
A focused pilot, from review to handoff.
A structured, human-led way to revisit eligible enquiries, with your approval at every step that matters. No automated blasts and no shortcuts: careful execution and a clear report.
Explore the full process- 01
Review your enquiry pipeline
Done by You and Awoken
A call about how enquiries reach your team: portals, ads, your website, channel partners; the CRM or sheet they live in; how many attempts a lead gets before it is marked dead. We ask about the process, not for the data.
- 02
Agree one authorised segment
Done by You
One bounded set of old enquiries, for example one project’s portal leads older than 90 days with no contact since. You confirm in writing that we may contact them for you, and what is off-limits.
- 03
Approve messages and contact rules
Done by You
We draft the messages with you. Your named approver signs off the exact text, the channel, and the most attempts any one person gets. Any change to the text needs a fresh approval.
- 04
Re-contact the eligible enquiries
Done by Awoken
We check each enquiry against your exclusions and do-not-contact list, then reach out by the agreed method, by hand, and record every attempt and reply. Anyone who asks to stop is never contacted again.
- 05
Hand interested people to your sales team
Done by You and Awoken
Anyone who is still looking goes to the salesperson you name, the same day, with what they said. Price, availability and offers stay with your team.
- 06
Review the report together
Done by You and Awoken
Counts for every stage with their definitions, what didn’t work, and our honest view on whether a larger run is worth it for your business.
Why Awoken
Built for trust, from the ground up.
You stay in control. We bring the process, the record of every step, and the accountability to make it work.
Client-approved messaging
Your named approver signs off the exact text. Any edit needs a fresh approval.
Respect for people
Opt-outs, your do-not-contact list and the agreed attempt limit are checked before every contact.
Transparent reporting
Every count has a definition and says what it is out of. No percentages on tiny numbers.
Your data, your control
The fewest fields, used for your pilot only, and deleted on a date written into the terms.
The pilot
Simple, transparent, structured.
Scope and fee are agreed after a first call, in writing, before any data changes hands.
The pilot includes
- An agreed scope and one eligible segment
- Your written authorisation and contact permissions
- Message versions approved word for word
- Follow-up made and recorded by hand
- A final report with counts, limits and next steps
What you receive
A clear report of the work done, every outcome with its definition, the limitations, and our honest view of the next step, so you can decide whether a larger run is worth it.
Afterwards, if useful: a follow-up audit, or a follow-up routine set up in your own tools. Each is scoped separately.
See what’s included
Let’s talk
Ready to give your enquiries a second chance?
Apply for the pilot and a person at Awoken will reply to understand how your enquiries are handled today, and to confirm whether a pilot fits.
Apply for the pilot